Terms of Use

What this is, and what you are agreeing to

Arroway is a shared working memory: a team's decisions and rules, written by people and by the AIs they use, kept somewhere that belongs to no AI vendor. These terms are the agreement between you and us about using it — what you can expect from us, and what we expect from you.

They apply when you sign in, when your AI reads or writes through a connection you created, and at every address that serves Arroway: www.arroway.app, arroway.app, arrowayai.com and arroway.team. Using Arroway means you accept them. If you do not, do not use it — there is nothing else to sign.

The Privacy Policy is a separate document, and it governs what happens to data: what is kept, where, for how long and who can reach it. Where the question is about data, it answers; where it is about use, this one does. Together they are the whole agreement, and neither contradicts the other.

Who is responsible

Arroway is operated by Alexandre Viola. For anything in these terms — a question, a complaint, a problem with your account — write to hello@arroway.app.

Who can use it

You need to be 18 or older. These terms are a contract, and that is the age at which someone signs one without assistance — it is not a judgement about maturity, it is about who can bind themselves.

One account per person, on an e-mail address you control. Authorship is the entire point of this product: a login shared by two people turns every line in the record into a false statement about who decided it.

If you are signing in for your work, you are telling us you are allowed to put that employer's decisions here. We have no way to check that, and we rely on you.

Your account has no password, and what follows from that

There is nothing for you to memorise: you sign in with an identity provider you already use, or with a link sent to your e-mail. The consequence is worth saying out loud — whoever controls that mailbox controls your account. Keeping it secure is yours to do, and it is the one part of security we cannot do for you.

If you think someone else reached your account, revoke your AI connections under Connections — access dies immediately — and write to us.

Your AI connection, and why what it writes counts as yours

Connecting an AI is handing it a key to write in your name. Who wrote something is always derived from your identity, never from anything the AI tells us — so everything written through your connection is attributed to you, and it is your responsibility exactly as if you had typed it.

That is deliberate. A record where nobody is answerable for a line is not a record. So: connect the assistants you actually want writing for you, and revoke a connection the moment you stop wanting it. One click in the panel, effective at once.

The AI you connect belongs to its vendor, not to us. What that vendor does with what it reads is governed by their terms and their policy, not by these — a point the Privacy Policy makes about your data too. That is precisely why Arroway exists outside them.

What you write stays yours

You keep every right you already have in what you write. We claim no ownership of it, and none of it becomes ours by being typed here.

You give us only the permission the product needs in order to run: to store what you write, show it to the people in the project it belongs to, return it to the AIs you connected, and keep the backups that stop it from being lost. Nothing beyond that.

We do not sell it, we do not rent it, we do not share it with third parties, and we do not use it to train any AI model. The Privacy Policy says the same, and it means the same thing in both places.

Team projects: what belongs to the circle

A project is a circle: whoever is a member sees what is in it. Any member of a team project can bring another person in, and that person then sees everything already there — a project's circle is only as tight as the people already inside it. Invite with that in mind, and use a project's scope line to say what does not belong in it.

What you write in a team project is that team's record. If you leave, or delete your account, it stays, under your name — because it is your signature on a document you wrote for them, and erasing authorship would leave the people who stayed with no answer to "who decided this". The Privacy Policy describes it as data; here is where you agree to it.

Your personal project is yours alone. Nobody is ever added to it, and your personal rules travel only to the reads of your own connections.

What must not go in, and what you must not do

No passwords, tokens, API keys or credentials of any kind. The instruction handed to every connected AI forbids writing them, with no exception and no opt-out — it is not a setting you can turn off. If one slips through, delete it in the panel and tell us.

Nothing unlawful, and nothing you do not have the right to show the people in that project. Somebody else's confidential material does not become shareable because an AI wrote it down for you.

Personal data about other people only where the work genuinely needs it and you have a lawful basis to record it. A shared memory is a bad place to keep a file on somebody.

Do not try to reach a project you are not in, do not attack or overload the service, and do not use it in a way that degrades it for the other people on it.

What Arroway does not do

Arroway records what people and their AIs wrote. It does not check whether a decision was right, whether a rule still makes sense, or whether what an AI wrote is true. The weekly review exists exactly because that judgement is yours — and an AI's own conclusion arrives labelled as a proposal until a person says otherwise.

Nothing here is legal, financial, medical or professional advice. An AI reading your commons can still be wrong: better context makes a wrong answer less likely, never impossible, and what you do with the answer is your decision.

Keep your own copy of anything you cannot afford to lose. Arroway is a memory for a team, not the system of record your business runs on. Everything you have is readable in the panel at any time, and you can ask us for a copy at hello@arroway.app.

What it costs

Today, nothing. Arroway is free while it is early: there is no plan to choose, no card on file, and no trial quietly counting down to a charge.

If that changes, you will be told before it can apply to you, and you will get to decide then. What you have already written stays yours and stays readable either way — we will not put your own team's record behind a price you never agreed to.

What we promise about it working, and what we do not

Arroway is early. Things change, features get replaced, and some get removed. We do not promise it is available at any given moment, and we do not promise it never misses a beat — do not build something that fails hard the day it is down.

What we do promise: a material change is announced by e-mail before it takes effect, and nothing is deleted as a side effect. Archiving a memory or closing a project hides it from AI reads and keeps the history, because knowing that something was decided and later reversed is part of the value.

Ending it

You can leave at any time, without asking anyone: delete your account from the menu under your photo. The screen shows exactly what goes and what stays before you confirm, and what stays in a team project is described above.

We can suspend or close an account that breaks these terms or puts other people at risk. Unless the matter is serious or unlawful, we tell you first, say why, and give you a chance to fix it or to get a copy of what you wrote.

We could also discontinue Arroway. If that day comes, you will be told with enough notice to take your content out — not on the day the lights go off.

If something goes wrong

Arroway is provided as it is. To the extent the law allows, we are not liable for lost profit, lost business or indirect damage, nor for what an AI decides after reading what is here — its vendor and the person who acted on the answer are both closer to that than we are.

Where the law allows a limit in money, our total liability is capped at what you paid us in the twelve months before the problem. Today that is zero, because Arroway is free.

None of this removes a right the law gives you and does not let you sign away. If you are a consumer in Brazil, the Consumer Code applies whatever this document says.

Which law applies, and where a dispute goes

These terms are governed by Brazilian law. If you are a consumer, you keep the right to bring a case where you live — the law gives you that and we are not trying to take it away. Otherwise, disputes go to the courts of the operator's domicile in Brazil.

Before any of that, write to hello@arroway.app. Most of what ends up in front of a judge over a product like this is a misunderstanding an e-mail would have settled.

Changes to these terms

Last updated: 2026-08-12. A material change is announced by e-mail before it takes effect, and the date above always says when this version started to apply.

If you keep using Arroway after a change takes effect, you accept the new version. If you would rather not, deleting your account is always available and takes one screen.